Stakeph Terms & Conditions

1 Eligibility & Account Registration

To register and use Stakeph, you must meet all of the following requirements at the time of registration and on an ongoing basis throughout your use of the platform.

• You must be at least 21 years of age. Stakeph does not permit minors to access or use any part of the platform, including free-play or demo features where available.
• You must be physically located in the Philippines at the time of registration and during use. Players accessing the platform from prohibited jurisdictions are in breach of these Terms.
• You must provide accurate, complete, and up-to-date personal information during registration, including your full legal name, date of birth, and a valid Philippine contact number.
• You must complete Know Your Customer (KYC) verification by submitting a valid government-issued Philippine ID (such as a passport, SSS card, PhilHealth card, driver's licence, or UMID) before making withdrawals.
• You must not be self-excluded from online gaming platforms or subject to any legal restriction that prevents you from participating in real-money gaming.

2 Account Responsibilities

Your Stakeph account is personal to you. You are solely responsible for all activity that occurs under your account.

• You must not share your account credentials — username, password, or OTP codes — with any other person. Stakeph will not be responsible for losses arising from unauthorised access caused by your own failure to secure your credentials.
• Only one account per person is permitted. If Stakeph identifies that you hold multiple accounts, all duplicate accounts may be closed without prior notice and any associated balances may be voided.
• You must update your account information promptly if any of your personal details change. Outdated information that causes payment processing issues is your responsibility to correct.
• Your account is non-transferable and may not be sold, assigned, or otherwise transferred to another person.
• You are responsible for all bets and transactions placed through your account, whether or not you authorised them, unless you have reported a security breach to Stakeph support promptly.

Stakeph uses OTP verification and SSL encryption to help secure your account. You should also use a strong, unique password and avoid logging in on public or shared devices where possible.

3 Deposits & Withdrawals

All deposits and withdrawals on Stakeph are processed in Philippine Peso (₱PHP). The platform does not accept or hold funds in any other currency.

• Accepted payment channels include Philippine e-wallets (such as GCash and Maya), bank transfers, and online or mobile banking through Philippine financial institutions.
• Deposits are generally credited to your account promptly following confirmation from the payment provider. Processing times may vary by payment method and are outside Stakeph's direct control once initiated.
• Withdrawals are processed to the same payment method used for the corresponding deposit where possible, subject to method availability. You may be required to provide additional KYC documentation before a withdrawal is approved.
• Stakeph does not accept deposits or process withdrawals via credit cards, cryptocurrency, or any digital asset instrument.
• Minimum and maximum deposit and withdrawal amounts are set by Stakeph and may be updated from time to time. Current limits are displayed in the Deposit section of your account.

4 Game Rules & Bet Settlements

Each game category on Stakeph — including live casino, sports betting, fish games, slots, and eBingo — is governed by its own specific game rules. These are accessible within the relevant game or betting section.

• Bets are final once confirmed. You cannot cancel or modify a bet after it has been submitted and accepted by the platform.
• In the event of a technical fault, disconnection, or software error during a game or live casino session, Stakeph reserves the right to void affected bets and return the stake to your account balance, or to settle the bet based on available data, at Stakeph's sole discretion.
• Live casino outcomes are determined by the physical results of real dealer activity (card dealing, wheel spins, dice shakes) as verified by video feed. In the case of stream interruption, the official result from the studio record will govern settlement.
• Sports bet settlements are based on official result data from recognised sports bodies and data providers. In cases of disputed outcomes, Stakeph's determination is final pending any investigation.
• Stakeph reserves the right to void any bet placed on odds or prices that were clearly posted in error, regardless of whether the bet has been confirmed.

5 Bonuses & Promotions

Stakeph offers promotions and bonuses to registered players from time to time. All promotional offers are subject to individual promotion terms, which are published alongside each offer in the Promotions section of the platform.

• Bonus eligibility, wagering requirements, minimum deposit thresholds, game restrictions, and expiry timelines are defined per individual promotion. No general bonus terms override promotion-specific terms.
• Bonuses are awarded in Philippine Peso and credited to your account according to the terms of each promotion.
• Stakeph reserves the right to withdraw, modify, or cancel any promotional offer at any time without prior notice. Changes do not affect bonuses already credited to an account at the time of the change.
• Attempting to abuse bonus offers, including through multiple accounts, coordinated wagering, or any form of bonus exploitation, is a breach of these Terms and may result in the cancellation of bonuses and associated winnings, and account suspension.

6 Prohibited Conduct

The following activities are strictly prohibited on the Stakeph platform. Violation of any of these provisions may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities.

• Using the platform if you are under 21 years of age, or allowing a minor to access your account.
• Providing false, misleading, or fraudulent personal information at any stage of the account lifecycle.
• Using automated systems, bots, scripts, or any software designed to gain an unfair advantage in any game or betting market.
• Engaging in any form of collusion, match-fixing, arbitrage exploitation, or coordinated wagering designed to circumvent the platform's normal risk controls.
• Depositing funds obtained through illegal activity, including but not limited to fraud and money laundering, or using the platform for the purpose of laundering or transferring illegal proceeds.
• Accessing the platform from a restricted jurisdiction while misrepresenting your location.
• Harassing, threatening, or abusing Stakeph support staff or other players through any communication channel.

7 Responsible Gaming

Stakeph takes responsible gaming seriously. The platform provides tools to help players manage their gaming activity, including deposit limits, session reminders, and self-exclusion options. These tools are available in account settings or through Stakeph support.

• Players are encouraged to set personal deposit and loss limits before beginning any gaming session.
• Stakeph will honour any self-exclusion request promptly. Players who request self-exclusion will not be able to reverse this within the exclusion period.
• If you believe your gaming has become problematic or is affecting your finances, relationships, or wellbeing, please contact support to activate self-exclusion or visit our Responsible Gaming page for further information.

8 Account Suspension & Closure

Stakeph reserves the right to suspend, restrict, or permanently close any account at any time. Grounds for suspension or closure include, but are not limited to:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within a reasonable period after being requested.
• Reasonable suspicion of fraudulent activity, money laundering, or use of the account by an unauthorised person.
• Suspected use of prohibited software or engagement in collusive or abusive betting behaviour.
• A valid request from a regulatory body, law enforcement authority, or court order.

Where an account is suspended for investigation, Stakeph will endeavour to communicate the status of the investigation and any outcome to you within a reasonable timeframe. If an account is closed following confirmed breaches, any balance remaining may be forfeited in whole or in part depending on the nature of the breach.

9 Limitation of Liability

To the maximum extent permitted by applicable law, Stakeph's total liability to you for any claim arising out of or related to your use of the platform — whether in contract, tort, or otherwise — is limited to the amount of funds held in your Stakeph account at the time the claim arises.

• Stakeph is not liable for losses arising from your own decisions regarding betting or gaming activity.
• Stakeph is not liable for losses caused by service interruptions, internet outages, or third-party payment processing delays outside of Stakeph's reasonable control.
• Stakeph is not responsible for the accuracy of information provided by third-party data providers used in sports betting markets, subject to the settlement provisions in Section 4.
• Stakeph does not guarantee that the platform will be available at all times and accepts no liability for losses arising from temporary unavailability of the service.