Stakeph Privacy Policy

1 Information We Collect

When you register and use Stakeph, we collect certain personal information about you. This information falls into several categories depending on how it is gathered and what purpose it serves.

2 How We Collect Your Data

Stakeph collects information through several channels depending on how you interact with the platform.

• Directly from you — When you fill in your registration form, submit KYC documents, contact support, or update your account details, you provide information to us voluntarily.
• Automatically during platform use — When you browse the Stakeph website or app, technical data such as your IP address, device information, and session activity is logged automatically by our systems.
• Through payment providers — When you initiate a deposit or withdrawal, your payment provider shares transaction confirmation data with us so we can credit or debit your account correctly.
• Through cookies and similar technologies — We use cookies and session storage to maintain your login state, personalise your experience, and collect aggregate analytics data about how the platform is used.

3 How We Use Your Information

Every piece of data Stakeph collects serves a specific purpose related to operating the platform and keeping it secure. We do not use your personal information for unrelated commercial purposes.

• To create and manage your account and verify your identity in line with KYC requirements.
• To process deposits, withdrawals, and other financial transactions in Philippine Peso through your chosen payment method.
• To detect and prevent fraud, money laundering, account takeovers, and other prohibited activities.
• To deliver OTP codes, account notifications, transaction confirmations, and support responses to your registered contact details.
• To monitor account activity for responsible gaming purposes, including flagging patterns that may indicate problematic betting behaviour.
• To improve the platform — analysing aggregate, anonymised usage data helps us identify performance issues and improve game and payment flows.
• To comply with applicable legal obligations, including anti-money laundering (AML) reporting requirements and responses to lawful requests from authorities.

4 Who We Share Data With

Stakeph does not sell or rent your personal data to third parties. We share information only in the following limited circumstances.

• Payment processors — Philippine e-wallet providers and banking partners receive the minimum data necessary to process your transactions (e.g., amount, account reference). These providers operate under their own privacy policies and security standards.
• Identity verification services — KYC and identity verification providers may receive copies of your ID documents and personal details to confirm your identity in line with legal requirements.
• Fraud and security vendors — We use third-party tools to detect unusual account activity, bot behaviour, and potential fraud. These tools process technical data such as IP addresses and device fingerprints.
• Legal and regulatory authorities — If required by law, court order, or a legitimate request from a government or law enforcement body in the Philippines, we may disclose your personal data to comply with our legal obligations.
• Business transfers — In the event of a merger, acquisition, or asset sale involving Stakeph, your data may be transferred to the new entity under confidentiality obligations and consistent data protection standards.

Any third party that receives your data through Stakeph is contractually required to handle it securely and only for the specific purpose for which it was shared.

5 How We Protect Your Data

Stakeph uses a combination of technical and operational measures to protect your personal information from unauthorised access, disclosure, or misuse.

• SSL/TLS encryption is applied to all data in transit between your browser or app and our servers.
• Stored personal data is held on access-controlled servers with restricted access based on job function.
• OTP verification is required for sensitive account actions, adding a layer of protection beyond your password.
• Our systems are monitored for unusual activity patterns that may indicate unauthorised access or data breach attempts.
• Staff with access to personal data are subject to confidentiality obligations and data handling training.

While Stakeph takes all reasonable precautions, no online platform can guarantee absolute security. If you suspect that your account has been compromised, contact support immediately at [email protected].

6 Data Retention

Stakeph retains personal data for as long as your account is active or as required to fulfil the purposes described in this Policy. Specific retention periods are guided by the following principles.

• Account data is retained for the duration of your active account and for a reasonable period after account closure to allow for dispute resolution and regulatory compliance.
• Transaction and betting records are retained for a minimum period consistent with anti-money laundering regulations applicable to online gaming platforms operating in the Philippines.
• KYC documents are retained for as long as required by identity verification and AML obligations.
• Technical logs (IP, session data) are retained for a shorter period used primarily for security monitoring and fraud detection purposes.

When personal data is no longer required and no legal obligation requires its retention, Stakeph will securely delete or anonymise it.

7 Your Privacy Rights

As a Stakeph player based in the Philippines, you have rights over your personal data. You can exercise any of these rights by contacting support at [email protected].

We will respond to data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to ensure your data is protected.

8 Cookies & Tracking

Stakeph uses cookies and similar technologies to make the platform function correctly and to understand how players use the site. Below is an overview of what we use and why.

• Essential cookies — These are required for the platform to operate. They maintain your logged-in session, remember your language preferences, and enable secure account access. You cannot opt out of essential cookies without disabling platform functionality.
• Analytics cookies — We use aggregate, anonymised analytics to understand page performance, navigation patterns, and error rates. These do not identify you personally and help us improve the platform experience.
• Security cookies — Used for fraud detection and to identify unusual access patterns, such as logins from unfamiliar devices or locations.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use core Stakeph features, though some minor platform enhancements may behave differently.

9 Children's Privacy

Stakeph is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 21. Our registration process requires age confirmation, and KYC verification confirms identity and date of birth before full account access is granted.

If we become aware that personal data has been collected from a person under 21, that account will be closed immediately and the associated data deleted in accordance with applicable law.

10 Contact & Policy Updates

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, contact the Stakeph support team at [email protected]. Support is available 24 hours a day.

Stakeph may update this Privacy Policy from time to time to reflect changes to the platform, new legal requirements, or improvements to how we handle data. The updated date at the top of this page will always show when the current version took effect. Material changes will be communicated to registered players through the platform or by email where appropriate.

By continuing to use Stakeph after any update to this Policy, you acknowledge and accept the revised version. If you disagree with any changes, you should stop using the platform and contact support to close your account.